Frequently Asked Questions

It depends on what functionality you need and the size of your community. Book a demo with us for a detailed pricing breakdown for you.

LTC and Skilled Nursing facilities across Canada and the United States to enhance their operational efficiency and empower families to be partners-in-care.

Evoke Health employs encryption protocols equivalent to those used in online banking. We prioritize the privacy and security of each long-term care resident, ensuring compliance with HIPAA, PHIPA, and PIPEDA standards.

It’s natural for teams to feel hesitant about increasing family access to resident information, but transparency ultimately reduces staff workload and builds trust. Evoke Health allows homes to control what information is shared, ensuring it aligns with policies and comfort levels. Many LTC teams find that families call less often when they can access updates themselves, shifting conversations from basic inquiries to meaningful care discussions. Providing real-time information empowers families, improves satisfaction, and frees staff from repetitive communication tasks, allowing them to focus on care.

CCurrently, we have a robust 2-way integration with PointClickCare, but our team loves a challenge. We are open to working with any EHR.

Evoke Health is designed to be quick and efficient for LTC homes, requiring just a few hours of effort from your team. Our experts handle the heavy lifting—configuring the platform, integrating with PointClickCare, and automating family onboarding—so your staff can stay focused on resident care. Once set up, families activate their accounts first, followed by targeted staff training to ensure smooth adoption. Most homes see immediate efficiency gains, with a significant reduction in administrative workload within weeks.

Staff training is role-specific and time-efficient, with 15-20 minute sessions tailored to different teams. Training starts only after 70% of families are active, ensuring staff are learning a system already in use. Additional resources like video tutorials and quick guides make it easy to integrate Evoke Health into daily workflows with minimal disruption.

Evoke Health is intuitive and requires no formal training for families. Before launch, they receive a brief product overview at Family Council meetings, along with brochures and memos explaining the platform. Support is available 24/7, but most families quickly adopt the system, with 90%+ activation rates and weekly logins. It really is easier to use than Facebook!

We charged a monthly subscription fee to long-term care homes based on features and size of the home. Engage⁺ is free to residents, their families, and staff for the long-term care homes that have subscribed to our service.

Long-Term Care homes under a contractual agreement with Evoke Health to use the Engage⁺ family portal will electronically receive access to residents, their families (Substitute Decision Makers), and staff.

Information within the family portal is pulled directly from Electronic Health Record System (such as PointClickCare) and can be supplemented with self-uploaded information.

Evoke Health employs encryption protocols equivalent to those used in online banking. We prioritize the privacy and security of each long-term care resident, ensuring compliance with HIPAA, PHIPA, and PIPEDA standards.

Click the “forgot password?” link on the log in page to reset your password.

In the portal, you will see your name at the top right. Click on it, and you will see Settings. From there, you can adjust what notifications you receive from the community. If you plan on stopping all notifications, you should make sure to log in regularly to avoid missing any important updates.

Due to privacy and security concerns, you will need to go into the Evoke Health portal to see messages. Email isn't a secure place to share health updates and is a violation of HIPAA and PHIPA