Sienna Senior Living Champions Transparency and Family Engagement in Long-Term Care

Apr 01, 2025 | Varsha Chaugai

Sienna Senior Living, one of Canada's largest owners and operators of seniors' living communities, continues to lead the way in family engagement and care transparency. With over 80 long-term care and retirement residences across British Columbia, Alberta, and Ontario, Sienna is dedicated to redefining how residents and families experience care.

Recently, Sienna announced expanded efforts to enhance real-time communication between staff, residents, and families. In a LinkedIn update , the organization emphasized the importance of transparency and personalized engagement in building trust and supporting resident-centered care. By adopting new technology and innovative practices, Sienna is helping families stay connected and informed like never before.

This move reflects a broader shift in the long-term care sector toward greater digital accessibility. In Ontario, the Fixing Long-Term Care Act (2021) mandates timely updates to families about changes in a resident's condition or care plan. Sienna's approach goes beyond compliance—it fosters meaningful relationships, empowers families, and improves satisfaction for both residents and care teams.

Organizations like Sienna recognize that proactive communication strengthens not only family trust but also operational efficiency. Streamlining updates, reducing phone calls, and providing on-demand access to important information allows staff to spend more time focused on direct resident care.

As expectations continue to evolve, Sienna Senior Living's commitment to innovation, community, and transparency positions them as a leader in shaping the future of long-term care communication.

Learn more about Sienna Senior Living's initiatives at www.siennaliving.ca.